Privacy Policy

Information We Collect

When you interact with Crystech Arc's platform, we collect various types of information to provide you with our AR development services and improve your experience. This includes information you voluntarily provide when creating an account, enrolling in our programs, or contacting our support team.

• Personal identification information including name, email address, phone number, and billing details
• Technical information such as IP address, browser type, device information, and usage patterns
• Educational progress data, project files, and learning analytics from your AR development activities
• Communication records when you contact our support team or participate in community discussions
• Payment information processed securely through our certified payment processors

We also automatically collect certain information through cookies and similar technologies to understand how you use our platform and improve our services accordingly.

How We Use Your Information

Your information serves several important purposes in delivering our AR development education platform. We use this data to personalize your learning experience, track your progress through our programs, and provide technical support when needed.

• Providing access to AR development courses, tutorials, and learning materials
• Processing payments and managing your account subscription or enrollment status
• Sending important updates about your courses, platform changes, and technical announcements
• Analyzing learning patterns to improve our curriculum and platform functionality
• Responding to your questions, technical issues, and support requests
• Ensuring platform security and preventing unauthorized access or fraudulent activity

Data Protection and Security

Protecting your personal information is fundamental to our operations. We implement comprehensive security measures that meet international standards for data protection, including encryption of sensitive data both in transit and at rest.

Our security infrastructure includes regular security audits, employee training on data protection practices, and strict access controls that limit who can view your personal information. We work with trusted third-party security firms to conduct regular vulnerability assessments and penetration testing.

In the unlikely event of a data security incident, we have established procedures to notify affected users promptly and work with relevant authorities as required under Vietnam's cybersecurity regulations and international data protection standards.

Your Rights and Choices

You have significant control over your personal information and how we use it. These rights are designed to give you transparency and control over your data while complying with Vietnam's data protection regulations.

• Access your personal data and receive a copy of the information we hold about you
• Correct or update inaccurate personal information through your account settings
• Delete your account and associated personal data, subject to certain legal retention requirements
• Restrict or object to certain processing activities while maintaining essential service functionality
• Download your learning progress data and project files in a portable format
• Opt out of non-essential communications while continuing to receive important service updates

To exercise any of these rights, simply contact our privacy team using the information provided below. We typically respond to requests within 15 business days and will verify your identity before processing any data-related requests.

Data Sharing and Third Parties

We work with carefully selected service providers who help us deliver our AR development platform effectively. These partnerships are governed by strict data processing agreements that require the same level of protection for your information that we maintain ourselves.

Our third-party service providers include cloud hosting services, payment processors, email delivery systems, and analytics tools. Each of these providers has been evaluated for their security practices and commitment to data protection.

We may also share anonymized and aggregated data for research purposes or to demonstrate the effectiveness of our AR development programs, but this data cannot be used to identify individual users.

Data Retention and International Transfers

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for the duration of your enrollment plus three years for administrative purposes, while learning analytics may be retained longer in anonymized form for curriculum development.

Some of our service providers are located outside Vietnam, which means your data may be processed in other countries. When this occurs, we ensure that appropriate safeguards are in place, including standard contractual clauses and adequacy decisions that provide equivalent protection to Vietnam's data protection standards.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your learning experience and analyze how users interact with our AR development tools. These technologies help us remember your preferences, maintain your session security, and provide personalized content recommendations.

You can control cookie settings through your browser preferences, though disabling certain cookies may limit some platform functionality. We use both essential cookies required for basic platform operation and optional analytics cookies that help us improve our services.

Updates to This Policy

We periodically update this privacy policy to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through your registered email address and display a notice on our platform.

We encourage you to review this policy regularly to stay informed about how we protect your information. The effective date at the top of this policy indicates when the current version was last revised.